The good news: we are fully operational and shipping to most countries.
  • International orders:  your package may face an additional 2-6 weeks in transit time. This is due to a result of reduced international services by airlines and reduced capacity of most local postal couriers.
  • We highly recommend FedEx or UPS if you require Fast Shipping.
  • Please take note that deliveries to some countries have ceased due to the ongoing pandemic.
Shipping Information


All orders are processed within 1-2 working days.
In the event that taxes and/or duties are incurred for your parcel, you will be held responsible to cover such fees before delivery can proceed.

Note on International orders (WE SHIP WORLDWIDE)

30 May 2020 Update **We now offer expedited shipping with premium services such as FedEx(International Priority) and UPS (Worldwide Saver) that deliver worldwide within 2-5 working days. You will be able to see if these options are available to you during checkout.


**Please note that you are fully responsible for retrieving your package, and we highly recommend that you continue to track its progress via your local postal service after placing your order. In the event your package is unclaimed and eventually returned to us - any re-delivery requests will incur extra shipping charges that will be borne by you.

Exchange & Return Policies

All Sales Are Final. There will be no returns, exchanges or refunds.

**Due to hygiene reasons, there will strictly be no returns, exchanges or refunds on all accessories.

All goods will undergo additional steps of quality control before being shipped to you. In the unlikely event that you receive a wrong or defective product, please contact us at Help@dé and we will be happy to replace it for you at no extra cost.

We highly recommend contacting us prior to placing an order if you have any questions or doubts. We'd be happy to clarify any queries you may have.

Terms & Conditions

By shopping with www.dé The Label you are agreeing to the following terms and conditions;

Custom Fees

In the event that taxes and/or duties are incurred for your parcel, you will be held responsible to cover such fees before delivery can proceed. It is recommended that the customer check with the local post office for such fees prior to placing an order to avoid any confusion.

Stolen or Lost Mail

www.Dé will not be held responsible for any lost or stolen packages in transit. However - on a case by case basis, replacements may be provided. Rest assured that if there is reason to believe your order was lost in transit - we will be sure to offer you a suitable resolution. Therefore - do not hesitate to place your orders with us. We make sure to take care of you from start to end :)

During the ordering process, please ensure that your mailing address provided is wholly accurate. www.Dé will not be held responsible for any packages being sent back due to inaccurate or incomplete addresses provided by the customer. Re-shipment costs will be borne by the customer.

Shipping Delays

All deliveries are carried out by courier companies that operate separately from us. We cannot be held responsible for any shipping delays due to customs or other reasons that may occur during the transit period. Once packages are shipped out, the shipping process will be out of our control, although we always do our very best to help you through the process of tracking.